Outsourcing of service labor

Service labor becomes outsourced. Work that is outside the organization’s value system cannot be promoted from that area to top management. Thus, no one in top management has sufficient knowledge, no matter how costly. Hospitals focus on patient care. Therefore, building maintenance and clerical work receive little attention, even if they account for half of the hospital’s costs. Improving maintenance productivity is a primary concern for maintenance companies. - postcapitalist society P.120

Is it true that “improving maintenance productivity is a primary concern for maintenance companies”? I am now considering contracting with Online Secretarial Services, but payment is on a “pay for time spent” basis. They don’t seem to have any incentive to save time. Outsourcing service labor may not necessarily lead to increased productivity.

---

This page is auto-translated from /nishio/サービス労働のアウトソース using DeepL. If you looks something interesting but the auto-translated English is not good enough to understand it, feel free to let me know at @nishio_en. I’m very happy to spread my thought to non-Japanese readers.