- Organizational citizenship behavior” is a type of “extra-role behavior” in which employees of a company or organization perform tasks outside the scope of their duties.
- In English, OCB (Organizational Citizenship Behavior)
- Definition.
- ‘Behavior of employees which is not a formal job requirement for them, and which thereby promotes the effective functioning of the organization.’ Moreover, the behavior is neither mandatorily assigned nor guaranteed by a formal salary schedule.”
- Dennis Organ
What is “Organizational Citizenship Behavior”? - Japan’s Human Resources Department.
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