There are two types of behavior when confronted with a new tool.

Some people say, “Wow, what’s this, how does it work?” or “What, you can do that? How do you do that?” and they quickly learn how to use the tool and enjoyment using it.

Another person feels dissatisfaction by saying, “What’s this? I don’t understand it,” or “It’s not good, this part is bad, it should be improved,” and is satisfied by saying, “This is no good,” with someone who feels the same thing.

It was very impressive to observe both those who were enjoying and those who were frustrated using the same tool for the first time in the same way.

continued: To enjoy something new, you have to pay the cost of mastery.


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