- There are three types of “knowledge”
- A: Unlanguageable
- B: Can be verbalized but not yet verbalized due to lack of ability or time
- C: Linguisticized
- C can be stored in the company, detached from humans.
- A, on the contrary, cannot be accumulated in isolation from humans.
- (At least until craftsmanship-mimicking AI is put to practical use.)
- So the only thing we can control is B
- B changes to C with sufficient capacity and time, but individual inventory increases depending on workload and other factors.
- Language is encouraged by asking questions to those who are carrying B inventory.
- Conversations are conducted through an online text communication tool that automatically saves the exchange as a C
- This is one of the customer values that groupware offers
- A, on the contrary, cannot be accumulated in isolation from humans.
This page is auto-translated from /nishio/知識には3種類ある using DeepL. If you looks something interesting but the auto-translated English is not good enough to understand it, feel free to let me know at @nishio_en. I’m very happy to spread my thought to non-Japanese readers.