- kur: Twitter
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When I teach an interview to someone, I casually say something like âWhy5,â but I have recently realized that it may actually take quite a bit of technique to dig into the âwhyâ in a dialogue.
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The other day I was talking with a researcher from overseas and he said, âI heard that Why5 originated in Japan. Japanese are good at digging into conversations, arenât they?â But I feel like thatâs probably just a Toyota thing, and a lot of people probably arenât.
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- nishio:
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There are several reasons for this, such as the question âwhyâ being an ambiguous question with about four different meanings to begin with, mistaking the question for a reprimand, creating reasons for past behavior after the fact, and many other inconvenient things. - Why four types of
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- kur:
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If you ask âwhyâ as it is, it may be misunderstood as a reprimand, or the intent may not be conveyed, so we change the way we ask in various ways, but I think those who cannot do 5-why on that premise have two problems: they do not know what to ask, and they do not know how to ask. I thought.
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- nishio:
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Is my understanding correct that the âperson who cannot do the 5whyâ is âa person who cannot ask others why questions and encourage them to verbalize the whyâ? If so, it is necessary to be able to âask appropriate questions about issues that even the client, who should know more about the system than the person asking the question, is unable to verbalize,â and people who can do that are rarerâŠ
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- kur:
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Yeah, is it that difficultâŠ? I think itâs like asking a question to a teacher or something, you just listen to what they have to say and you donât really know what youâre talking aboutâŠ
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- nishio:
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I was wondering, if people who canât are normal, and people who can ask questions have some attribute, skill, or knowledge that makes them different from normal people, what exactly is that attribute, skill, or knowledge?
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(I realized that a crude summary of this question would be âWhy can people do it?â )
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- kur:
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And if you donât know what it is that you donât understand, you should just ask about it. They are the experts, so there is no shame in not understanding, and you can just ask, âCan you explain that a little more clearly?â If you donât know what it is, you should just ask them.
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- nishio:
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If Mr. Kiura, who is âsomeone who can ask questions well,â subjectively feels that he only asks questions about what he doesnât understand, and on the other hand there is âsomeone who canât ask questions well,â X, then I think there must be some factor making an action that is easy for Mr. Kiura difficult for Mr. X.
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- kur:
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Iâm sure thereâs something there, but Iâm not quite sure what it is⊠I wonderâŠ
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- nishio:
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For example, if you have low self-esteem, are you more likely to feel pain in expressing that you donât understand what youâre talking about? - Afraid to say, âI donât know.â
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- kur:
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I think that may be the case. But as far as Iâve taught, there is no one at all who canât get by with a lot of practice, so I think itâs something that can be worked out with practice.
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- harajune:
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It may be that you tried asking but didnât deepen your knowledge, but it doesnât seem like itâs a matter of know-how that you canât ask.
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I think at least a miscellaneous question like âWhy is that?â could be thrown, though.
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- kur:
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Maybe we all think we shouldnât ask the wrong questions. I think that as we get used to it, we become numb to it. - No bad questions.
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- nishio:
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Is it necessary to gain experience like âI asked the wrong question and had no problemâ or âI interpreted something differently than I intended but got something unexpectedly good as a resultâ? - You get something good that you didnât think you would get.
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