The author says that the “plan” model of human-machine interaction assumed by artificial intelligence research is doomed to failure at some point, because it does not take into account that human social actions are “embedded in situations. This is why this book is called “The Artificial Intelligence Study. This book clarifies this through a detailed “Conversation Analysis” of the process in which a “smart” copy machine incorporating artificial intelligence functions fails in “communication” with its novice users, leading to failure. The book provides a thorough analysis of human-machine communication in a high-tech society, based on ethnomethodological research on everyday conversation, revealing its possibilities and limitations.”
https://www.amazon.co.jp/dp/4782801262/
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