In terms of resolving contradictions Conflict Resolution Diagram. but it was a little too specious.

This is a situation where there is disagreement about the “action you think should be taken” and it is a good idea to verbalize the “reasons why you think that action should be taken”. This is a peculiar phenomenon when resources are shared and decision-making authority is decentralized. When a prospective client’s opinion differs from your own, you have the decision-making authority.


(5.2.5.2) Focus on conflict Hmmm
 you’ve hardly written anything about how the NM method was originally created to resolve conflicts differently from the KJ method.

If I were to write, I would probably columnize these two stories as two approaches to resolving conflict in an organization.


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