- Assume that when Mr. A sends an email to Mr. B, it is cc’d to Mr. C.
- When Mr. B replies to Mr. A, he needs to Reply All (Reply to all)
- Otherwise the reply will be sent only to Mr. A.
- Mr. A thinks “Mr. B responded back”.
- Often assume that “Mr. C has received a reply as well”.
- Mr. C thinks, “I haven’t heard back from Mr. B yet.”
- There’s no way to know the email is being returned until you check with Mr. A.
- Mr. A thinks “Mr. B responded back”.
- This situation occurs because of the design of the email tool.
- Not generated if you use a mailing list or group chat.
relevance - Shared Space Communication
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