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  • Assume that when Mr. A sends an email to Mr. B, it is cc’d to Mr. C.
  • When Mr. B replies to Mr. A, he needs to Reply All (Reply to all)
  • Otherwise the reply will be sent only to Mr. A.
    • Mr. A thinks “Mr. B responded back”.
      • Often assume that “Mr. C has received a reply as well”.
    • Mr. C thinks, “I haven’t heard back from Mr. B yet.”
      • There’s no way to know the email is being returned until you check with Mr. A.
  • This situation occurs because of the design of the email tool.

relevance - Shared Space Communication


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