2017-10-05
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tokoroten conveying the will of the governing to the governed and [bottom-up Chatwork seems to be aiming for that, but itâs still a bit too much of a superlative tool. As a member of Chatwork, I am slowly feeling the pressure of the two. I wonder how we can achieve both.
- nishio At least within Cybozu, âgroupwareâ is the tool that makes it happen, but I guess itâs a bit of a mixed bag as to how customers use it.
- tokoroten Cybozu has historically been introduced by middle management buying licenses at a price they can afford to pay, so it seems like they are looking toward the middle. I feel that Cybozu is moving toward the middle. I feel that Cybozu is more like a solution for PMâs overwork.
- nishio At least within Cybozu, âgroupwareâ is the tool that makes it happen, but I guess itâs a bit of a mixed bag as to how customers use it.
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tokoroten I was called by my boss and got angry when I wrote various things on an internal SNS of a telephone company, and I was a game company that had created an internal blog, and I liked it on the internal blog. When I wrote something selfish, my boss called me up and got angry with me. Now I understand why. In-house SNS and in-house blogs were introduced for the purpose of superiors, so they were used for purposes other than what they were intended for.
- tokorotenThere are those who say âcommunication = problem solvingâ and those who say âcommunication = political power, interest alignment, mind control, and control. There are two types of people. The latter group makes the decision to introduce internal tools, so things like internal SNSs and other incomprehensible things are introduced, and the company becomes underdeveloped. Then, Slack and others start guerrilla warfare.
The metaphor âguerrilla warfareâ is useful see guerrilla warfare.
- ajiyoshi slack has an exquisite setup of free and charged plans, and itâs designed to be used in a very guerrilla on site way. By the time you want to give an approval to move to a paid plan, there are already a lot of users.
- tokorotenThere are those who say âcommunication = problem solvingâ and those who say âcommunication = political power, interest alignment, mind control, and control. There are two types of people. The latter group makes the decision to introduce internal tools, so things like internal SNSs and other incomprehensible things are introduced, and the company becomes underdeveloped. Then, Slack and others start guerrilla warfare.
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History
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My understanding of the history of Cybozu is that the early versions of Cybozu Office had the ability to add comments to the âbulletin boardâ. This was a bulletin board system usage as a place for bottom-up communication. Later, however, at the request of a client, an option was added to âprohibit comments on the bulletin board. This is a supercilious usage.
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There was a time when âBBS(electronic bulletin board system)â was used for communication on the Internet, though young people today may not know it.
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In the early 1990s, electronic bulletin boards were one of the major services of personal computer communications, which were in full swing before the Internet became popular.
- Cybozu https://ja.wikipedia.org/wiki/%E3%82%B5%E3%82%A4%E3%83%9C%E3%82%A6%E3%82%BA was founded in 1997. It was a natural idea to use BBS, which was already widely used on the Internet at that time, for internal communication.
- However, it is also natural, well, given the circumstances of the time, that some customers considered a âbulletin boardâ to be âa piece of paper posted on a wallâ and wanted to prevent comments from being written on the board.
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For people of a certain age, communication is âan output to be conveyed to a specific personâ (the image of dialogue or e-mail), but with Web Diary, Blog, and Twitter, âan output for sharing information or externalizing thoughts without a specific person in mindâ (the image of soliloquy or diary) has become more common. (the image of soliloquy and diaries), which are âoutputs for sharing information and externalizing thoughts without a specific partner in mindâ (the image of dialogue and e-mail).
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In-house SNS was born from the idea of bringing the communication taking place on SNS into the company, but it is a prerequisite for a âculture in which it is good for each individual to transmit informationâ to function as individuals on SNS do.
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Cybozuâs kintone now comes with a (Twitter-like) one-to-one place for all members by default. The bottom-up information transmission function from employees is incorporated into the tool because they feel the need to use it, and they are actually using it to the fullest. From the standpoint of those who use it to the fullest, âcases of beneficial communication within the company triggered by individual one-on-one conversationsâ happen every day and cannot be counted (like, âDo you remember how many loaves of bread youâve eaten so far? You canât even count them all (do you remember how many loaves of bread youâve eaten?)
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