Facts, Opinions and Measures

• How to navigate problem-solving as described in Kaizen Journey p.25 The three categories are “fact, opinion, and counter-measure”.

• Fact: Same objective content for everyone

• Opinion: content with personal interpretation

• Countermeasure: Actions to prevent recurrence, based on factual considerations

  • problem detection phase
  • Output at will
  • Put everything in “opinion”.
  • fact finding Phase
  • Verbalize “specific disadvantages” with reference to opinions.
    • of specific disadvantages fact.
    • This puts it in “fact”.
  • Dig deeper into the facts, also put this in “facts”.

• Countermeasure Phase

  • Consider measures to prevent adverse facts from recurring.
  • Pick one that you think is best.
  • Describe who will take the measures and when.

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