Workman book, read. This is the best DX example. “Operational excellence through manualization without hard work” is what brought Tsuchiya in and gave him the confidence that DX was a success. To put it another way, I think DX is incompatible with “hard-working culture”. I’m convinced that “DX and “A culture of hard work” are incompatible. It’s because we don’t work hard, so we let computers work for us. It’s like the first one in The three virtues of programmers is “laziness. We need a culture in which “ingenuity to make things easier” is a good thing.Ganbatte Nippon!
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