story about how we received a lot of complaints just for changing the color of the UIď˝nonato([archive https://megalodon.jp/2024-0307-0121-10/https:// note.com:443/nonato/n/nad3ca6ef484f])
ymrl Iâve been bothered by this article for a long time. I wonder if you can imagine how users would feel if they read this article. ymrl You introduce sincere feedback that describes specific situations of use, but you donât say whether you took any action in response to the points raised, and you say something like, âThere were some harsh opinions and the members were exhausted, but we did our best to push through. Itâs not a very good impression from users, is it? âŚ
pnizo I wouldnât order from him, thatâs my honest opinion!
sumyapp Indeed, it is a frustrating article to read. The focus is on the companyâs âcourageâ to âhave the courage to changeâ, leaving the user behind, and I donât see any process of deciding in advance with the user whether the UI change is really good for the userâŚ
takanoripe I donât like the article. I donât like the way they make fun of the fact that they got feedback on the product and then âreceived a complaintâ, and I donât like the way they make it sound like a good thing that they pushed through a change that they didnât know who they were doing it for. I wonât post the link because I donât like it.
shrkwh Yoshi if you have the balls! I didnât find any learning in the conclusion like that, and it read as too much disregard for the userâs convenience. I also found it disturbing that the teamâs atmosphere was âif the development team says, âWe donât want to develop it,ââ to begin with. shrkwh âIf the development team says, âWe donât want to develop it,ââ a decent programmer would never say such a thing, so Iâm wondering if theyâve lost a lot of their trust savings or if thereâs a problem with the team organization. Iâm wondering if thereâs a problem with the organization of the team or if theyâve lost their trust savings.
TenmaniChan When I looked at the after page before reading the second half of the article, I thought, âWhite text is not goodâŚâ.
budouchan_kyoto > After a month, I rarely hear âI want it backâ anymore, so again, familiarity solved the problem. I think itâs only natural that it would attenuate because the same user never sends the same claim over and over again.
tokoroten This is intuitive.
- People using tablets outdoors
- People who use it in the dark in the truck late at night. I wonder if itâs not good in that environment, because use cases like that come to mind.
hiroki_daichi Changing the UI may seem like a trivial difference, but it can lead to cognitive dissonance because mental models are destroyed. Still, it is still possible to make modifications that ultimately have real benefits.
Itâs understandable that you might feel like youâre being a pain in the ass in the process.
Even so, it has to be sincerity, how it should be and how it should be done in order to provide value to customers. From the point where it is not user-first, the experience is disrupted.
I guess I feel bothered because the article seemed to convey that not-so-sincere attitude through its language. Thatâs why the words of the point are a little tighter.
What we thought was good for us did not come across well, but we have to face great uncertainty in order to learn from it and overcome it.
The team may have lacked the necessary self-assurance to do so.
I thought it would be better to have more contact with people in the field who are happy with the situation and to ensure their emotional stability.
Also, if youâre going to write about it as a company in an article, itâs hard for customers to accept it unless you have a lot more than that to have catharsis at the end, a story of joy and better results in something. Maybe you could build more of a story structure and plot.
PS
bakera While one company ignored usersâ complaints that they couldnât read, Nulab was getting display model numbers from users. Behind the Scenes of Backlog UI Renewal / Backlog Renewal UI - Speaker Deck
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Investigate the cause of the glare.
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Feedback on the dazzling feedback gave us information on the manufacturer and model number of the display. Buy that display (1) on Amazon.
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The display (2) that had been in the Tokyo office and was not in use by the same manufacturer was sent to the Kyoto office.
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- Ah, itâs possible that the Mac monitor is too superior to the customerâs environment.
- That was a really good story>Slide
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